Privacy Policy

1. Introduction

Win My Work ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at winmywork.com and our related services. Please read this policy carefully. By using the Platform, you consent to the practices described herein.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: For contractors, this includes business name, license numbers, insurance details, service areas, and portfolio images
• Project Information: Property address, project descriptions, photos, measurements, budget ranges, and timeline preferences submitted by homeowners
• Payment Information: Payment card details and billing address processed through our payment provider, Stripe. We do not store your full credit card numbers on our servers
• Communications: Messages exchanged between users, support tickets, and any correspondence with our team
• Reviews and Ratings: Feedback you provide about contractors or the Platform

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, device type, and unique device identifiers
• Usage Data: Pages visited, features used, search queries, time spent on pages, and interaction patterns
• Location Data: IP-based location, and with your consent, precise location data to provide location-based services such as finding nearby contractors
• Cookies and Tracking: We use cookies, pixels, and similar technologies to improve your experience and analyze Platform usage

2.3 Information from Third Parties

• Mapping Services: We use Mapbox and Google Maps APIs to provide mapping, property boundary visualization, and address autocomplete features. These services may collect usage data subject to their own privacy policies
• Google Solar API: For roofing projects, we may access satellite imagery and solar data to assist with roof measurement estimates
• Contractor Verification: We use third-party data providers to verify contractor business information, licensing, and credentials

3. How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve the Platform
• Match homeowners with qualified, local contractors
• Process transactions and send related information, including purchase confirmations and invoices
• Send you service-related emails, SMS notifications, and in-app notifications (including project updates, bid notifications, and account alerts)
• Respond to your comments, questions, and customer service requests
• Verify contractor credentials and maintain Platform quality
• Analyze usage patterns to improve our services and user experience
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Provide measurement and estimation tools using mapping and satellite technology

4. How We Share Your Information

We may share your information in the following circumstances:

• Between Users: Project details are shared with contractors who may bid on your project. Contractor profiles are visible to homeowners searching for services. Contact details are shared only after the platform fee is paid
• Service Providers: We share data with third-party vendors who assist us in operating the Platform, including:
  • Stripe for payment processing
  • SendGrid for email communications
  • Twilio for SMS notifications
  • Amazon Web Services (AWS) for file storage and content delivery
  • Mapbox and Google for mapping and location services
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal processes
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
• With Your Consent: We may share your information for any other purpose with your explicit consent

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure data storage, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. Payment information is processed by Stripe and is subject to their PCI-DSS compliant security standards.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. If you request account deletion, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt-Out: Unsubscribe from marketing emails at any time using the link in our emails
• SMS Opt-Out: Reply STOP to any SMS message to discontinue text notifications
• Cookie Preferences: Manage your cookie preferences through your browser settings
• Data Portability: Request a copy of your data in a structured, machine-readable format

To exercise any of these rights, please contact us at support@winmywork.com.

8. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for the Platform to function properly (authentication, security, session management)
• Analytics Cookies: Help us understand how users interact with the Platform to improve our services
• Functional Cookies: Remember your preferences and settings for a better experience

9. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. We do not sell your personal information. To exercise your CCPA rights, contact us at support@winmywork.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Platform and updating the "Last updated" date. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: