Refund Policy

1. Overview

At Win My Work, we strive to provide a fair and transparent marketplace for homeowners and contractors. This Refund Policy outlines the conditions under which refunds may be issued for fees paid through our Platform. We want every user to have a positive experience, and we are committed to addressing concerns promptly and fairly.

2. What Fees Are Covered

This policy applies to the platform fee (2% of the quoted amount) that contractors pay to unlock the homeowner's contact information after their bid is accepted. This is the only fee charged by Win My Work. Payments made directly to contractors for work performed are not covered by this policy and must be resolved between the homeowner and contractor.

3. Eligible Refund Situations

You may be eligible for a full refund of the platform fee in the following situations:

• Contractor Non-Response: If a contractor does not respond to your inquiry within 48 hours after their contact details have been unlocked
• Invalid Contractor Information: If the contractor's contact information provided is incorrect, outdated, or non-functional
• Duplicate Charge: If you were charged more than once for the same unlock
• Technical Error: If a technical issue on our Platform caused you to be charged without receiving the contractor's contact details
• Contractor Account Suspended: If the contractor's account was suspended or removed from the Platform for policy violations after you paid the unlock fee

4. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

• You changed your mind about the project after unlocking the contractor's contact details
• You were unable to reach an agreement with the contractor on pricing, timeline, or scope of work
• You are dissatisfied with the quality of work performed by the contractor (this is a dispute between you and the contractor)
• You found an alternative contractor through other means after unlocking contact details
• The refund request is submitted more than 30 days after the transaction

5. How to Request a Refund

To request a refund:

1. Log in to your Win My Work account
2. Navigate to Help & Support from your dashboard
3. Submit a support ticket with the subject "Refund Request"
4. Include the following details:
   • Transaction date and amount
   • Contractor name and project details
   • Reason for the refund request
   • Any supporting documentation (screenshots, communication records, etc.)

Alternatively, you can email your refund request to support@winmywork.com.

6. Refund Processing

• Review Period: All refund requests are reviewed within 5 business days of submission
• Decision Notification: You will receive an email notification with the outcome of your refund request
• Processing Time: Approved refunds are processed within 5-10 business days. The refund will be credited back to the original payment method used for the transaction
• Partial Refunds: In some cases, we may issue a partial refund or Platform credit at our discretion based on the circumstances

7. Platform Credits

In certain situations, we may offer Platform credits instead of a monetary refund. Platform credits can be used toward future unlock fees on the Platform and do not expire. If you prefer a monetary refund over Platform credits, please indicate this in your refund request.

8. Disputes with Contractors

Win My Work is a marketplace platform and is not a party to agreements between homeowners and contractors. If you have a dispute with a contractor regarding the quality, timing, or pricing of work performed, we encourage you to work directly with the contractor to resolve the issue. While we cannot mediate contractor disputes, we take user feedback seriously and may take action against contractors who consistently receive negative feedback, including suspending or removing their profiles.

9. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or credit card company. Filing a chargeback without first contacting our support team may result in delays and may lead to your account being suspended pending resolution. We are committed to resolving issues fairly and promptly.

10. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Refund Policy, please contact us: